Delivery Information
<Delivery time>
[First reception]
Application period: Thursday, June 13, 2024, 12:00 PM to Thursday, June 20, 2024, 11:59 PM
Shipping schedule: Shipping will begin on Monday, July 1, 2024. *Shipping to all customers is scheduled to be completed by Wednesday, July 10. *Please note that the order of shipping may vary depending on the order details and payment method.
*If you place your order during the first reception, we can deliver it to you in time for the performance listed below.
・July 13th (Sat) ~ July 14th (Sun) Marine Messe Fukuoka performance ・July 19th (Fri) ~ July 20th (Sat) Aichi Sky Expo (Aichi International Exhibition Center) Hall A performance ・July 24th (Wed) ~ July 25th (Thu) Saitama Super Arena performance ・July 30th (Tue) ~ July 31st (Wed) Miyagi Sekisui Heim Super Arena performance
▶For overseas shipments, shipping is scheduled for mid-July.
[Second reception]
Application period: Friday, June 21, 2024, 0:00 AM to Sunday, July 7, 2024, 11:59 PM
Shipping schedule: Shipping will begin on Wednesday, July 17, 2024. *Shipping to all customers is expected to be completed by Tuesday, July 30. *Please note that the order of shipping may vary depending on the order details and payment method.
*If you order during the second reception, we can deliver it to you in time for the performance listed below.
・August 3rd (Sat) - August 4th (Sun) Performance at Yoyogi National Stadium
▶For overseas shipments, shipping is scheduled for late July.
[Third reception]
Application period: Monday, July 8, 2024, 0:00 AM to Sunday, July 28, 2024, 11:59 PM
Scheduled shipping: Shipping will begin on Friday, August 16, 2024. *Shipping to all customers is scheduled to be completed by Friday, August 23. *Please note that the order of shipping may vary depending on the order details and payment method.
*If you place your order during the third reception, we can deliver it to you in time for the performance listed below.
・August 27th (Tue) ~ August 28th (Wed) Osakajo Hall performance ・August 31st (Sat) ~ September 1st (Sun) K Arena Yokohama performance
▶For overseas shipments, shipping is scheduled for late August.
[4th reception]
Application period: From 0:00 AM on Monday, July 29, 2024 Delivery schedule: Tickets will be delivered sequentially after all performances have ended.
<Shipping confirmation>
Once your order has been shipped, you will receive a shipping notification email as support information.
When you press the [View your order] button in the email, you will be taken to a page that lists the shipping company and tracking number.
Clicking on the tracking number will take you to the delivery company's inquiry site where you can check the shipping status.
If you are a registered member, you can log in to your "My Page" and check the "delivery company" and "tracking number" from the relevant "Order History."
<Shipping company and delivery method>
Your order will be delivered by Sagawa Express, Yamato Transport, or Japan Post. You cannot specify the delivery company.
*We cannot accept requests for specific delivery dates and times, delivery methods, or special packaging for gifts, etc.
*Orders cannot be delivered to a delivery company office, post office, or convenience store.
<Combined/split shipping>
We are unable to combine or split shipments of products after an order has been placed.
Products ordered at the same time will be shipped together once all items are available, while products ordered separately will be shipped separately.
＜Shipping fee＞
Delivery within Japan: Standard delivery nationwide: 880 yen (tax included)
Shipping fees for overseas destinations vary depending on the country and region. Please check the payment page.
<Pick up>
If you are not at home when your order is delivered, please follow the instructions on the delivery slip left by the delivery company to receive the item.
If you do not collect your item within the storage period, it will be returned to HIKARU UTADA Official Store.
Please contact us within two weeks of returning the item via the dedicated inquiry form on the "Frequently Asked Questions" page.
If two months have passed since the return, your order will be cancelled.
*As a general rule, no refunds will be given in the event of cancellation.
*The customer will be responsible for the round-trip shipping costs for reshipment.
*If you decline to receive your order, are absent for a long period of time, or have your order re-shipped due to personal reasons, we may restrict your use of the service. Please be sure to receive your order.
<International Shipping>
Delivery areas: China, Korea, Taiwan, Hong Kong, Macau, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Canada, Mexico, Puerto Rico, USA, France, Germany, Italy, Netherlands, Spain, UK, Austria, Denmark, Greece, Poland, Sweden, Switzerland
Shipping fees vary depending on the destination country and region. Please check the payment page.