Delivery Information

<Delivery time>

■ Photobook "NINE STORIES"
This is a pre-order item scheduled to be released on March 21, 2025.
Please wait until the product is released.
*Please note that shipping dates may change depending on order status.

■"HIKARU UTADA SCIENCE FICTION TOUR 2024" tour goods
After your order is confirmed (or after payment is confirmed if paying at a convenience store), your order will be shipped approximately 1-2 weeks later.

<Shipping confirmation>

Once your order has been shipped, you will receive a shipping notification email as support information.
When you press the [View your order] button in the email, you will be taken to a page that lists the shipping company and tracking number.
Clicking on the tracking number will take you to the delivery company's inquiry site where you can check the shipping status.
If you are a registered member, you can log in to your "My Page" and check the "delivery company" and "tracking number" from the relevant "Order History."

<Shipping company and delivery method>

Your order will be delivered by Sagawa Express, Yamato Transport, or Japan Post. You cannot specify the delivery company.
*We cannot accept requests for specific delivery dates and times, delivery methods, or special packaging for gifts, etc.
*Orders cannot be delivered to a delivery company office, post office, or convenience store.

<Combined/split shipping>

We are unable to combine or split shipments of products after an order has been placed.
Products ordered at the same time will be shipped together once all items are available, while products ordered separately will be shipped separately.

＜Shipping fee＞

Delivery within Japan: Standard delivery nationwide: 880 yen (tax included)

Shipping fees for overseas destinations vary depending on the country and region. Please check the payment page.

<Pick up>

If you are not at home when your order is delivered, please follow the instructions on the delivery slip left by the delivery company to receive the item.
If you do not collect your item within the storage period, it will be returned to HIKARU UTADA Official Store.
Please contact us within two weeks of returning the item via the dedicated inquiry form on the "Frequently Asked Questions" page.
If two months have passed since the return, your order will be cancelled.
*As a general rule, no refunds will be given in the event of cancellation.
*The customer will be responsible for the round-trip shipping costs for reshipment.
*If you decline to receive your order, are absent for a long period of time, or have to resend your order, we may restrict your use of the service. Please be sure to receive your order.

<International Shipping>

Delivery areas: China, Korea, Taiwan, Hong Kong, Macau, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Canada, Mexico, Puerto Rico, USA, France, Germany, Italy, Netherlands, Spain, UK, Austria, Denmark, Greece, Poland, Sweden, Switzerland

Shipping fees vary depending on the destination country and region. Please check the payment page.